We hope you are happy with your SIRPLUS purchases, but we understand that not everything works out perfectly. So if something is not quite the right fit for you, you can return any unsuitable items for a full refund or exchange within 14 days of delivery.
We will process your refund as soon as we can after we receive your return, however it can take up to 10 working days to reach your account.
We can only accept returns of goods in the condition you received them and for hygiene reasons we can’t accept any returns of underwear and facemasks.
To start a return, please follow this link and fill out the form. You will receive a pre-paid return label to print out. Then you just need to drop your parcel off at your nearest drop-off point or post office.
For returns, the cost of postage is deducted from your refund, all exchanges are free of charge.
If you can make it to one of our London Stores, you can also return or exchange your order there for free.